The authors note that the long-awaited promise of automated decision-making systems has finally become a reality in a variety of industries. Innovations primarily in the ease of integration of automated decision-making systems have finally made implementation of such systems feasible. As anticipated, automated decision-making systems are helping to reduce costs, increase efficiency, and improve quality and consistency.
Thomas H. Davenport and Jeanne G. Harris, Automated Decision Making Comes of Age MIT Sloan: Management Review Magazine, (Summer 2005).
