Ron Friedmann examines the economics of creating and maintaining online legal services, and expounds upon the business incentives for law firms to implement such services. Moreover, Friedmann discusses the practicalities of providing quality online legal services, their structural benefits for law firms, and their appeal to clients. This article recognizes a growing trend in 2001, so you may ask yourself to what extent has the legal services industry embraced Friedmann’s recommendations? which recommendations remain valid? which recommendations have grown weightier over time?
Ron Friedmann, The Business Case for Delivering Legal Advice Over the Web, Jnana Technologies Corporation (2001).
