“Emotional intelligence” (EI) is an increasingly influential concept in business at large, and lawyers can benefit by developing and applying their EI in the workplace. Abilities to understand others’ emotions, manage one’s own emotions, generate motivation, and handle business relationships all induce efficiency and productivity in business. The benefits of an emotionally intelligent workplace are even greater in law practice, where client relationships frequently represent more than just money. Accordingly, the members of the legal community should heed the recommendations of EI experts.
Mines, Meyer, Mines, Emotional Intelligence and Emotional Toxicity, The Colorado Lawyer, Vol. 33, No. 4 (2004).
