Phil Malone et al., Best Practices in the Use of Technology to Facilitate Access to Justice Initiatives, Berkman Center for Internet & Society at Harvard University (2010).
Harvard’s Berkman Center for Internet & Society draws upon recent research to evaluate the ways that technology can facilitate access to justice, and offers a set of best practices, strategic plans and recommendations for deploying such technology. This article explicitly details how data was collected and the rationale behind the researchers’ conclusions.